How to Complain
Please contact the editorial team for any issues with our content
If you notice a factual inaccuracy on Wales Online that does not directly relate to you, please email steffan.rhys@walesonline.co.uk
To submit a letter for publication, please email readers@walesonline.co.uk
If you have any general concerns or comments about any item on Wales Online that you would like to bring to the Editor's attention, please email website.enquiries@walesonline.co.uk
You can also write to Six Park Street, Cardiff, CF10 1XR.
If you have an issue with a reader offer, please email bookanad@reachplc.com
If you have a problem getting your copy of Wales Online, please email southwalesecho@subscription.co.uk or westernmail@subscription.co.uk
If you have have a technical issue with the web site or mobile web site, please email website.enquiries@walesonline.co.uk
If you have an issue with the electronic edition for tablets, please email tabletsupport@reachplc.com
If you have an issue with a competition please email stephanie.lake@reachplc.com
Trinity Mirror PLC is a member of and is regulated by IPSO, the Independent Press Standards Organisation. We adhere to the Editors’ Code of Practice as enforced by IPSO who are contactable for advice at
IPSO, Gate House, 1 Farringdon Street, London EC4M 7LG
Website: http://www.ipso.co.uk/
Email: advice@ipso.co.uk
Telephone: 0300 123 2220
If you have an issue about how Wales Online has written about you personally or has treated you and wish to make a formal complaint over a potential breach of the Editor's Code of Practice, please see Reach plc's Complaints Policy and Procedure here https://www.reachplc.com/complaints-policy