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How to Complain

Please contact the editorial team for any issues with our content

If you have an issue with a reader offer, please email bookanad@reachplc.com

If you have a problem getting your copy of Wales Online, please email southwalesecho@subscription.co.uk or westernmail@subscription.co.uk

If you have have a technical issue with the web site or mobile web site, please email website.enquiries@walesonline.co.uk

If you have an issue with the electronic edition for tablets, please email tabletsupport@reachplc.com

If you have an issue with a competition please email stephanie.lake@reachplc.com

Trinity Mirror PLC is a member of and is regulated by IPSO, the Independent Press Standards Organisation. We adhere to the Editors’ Code of Practice as enforced by IPSO who are contactable for advice at

If you have an issue about how Wales Online has written about you personally or has treated you and wish to make a formal complaint over a potential breach of the Editor's Code of Practice, please see Reach plc's Complaints Policy and Procedure here https://www.reachplc.com/complaints-policy